Orders are usually processed the same or next businessday (monday through friday, EXCLUDING weekends and holidays), pending payment verification and will be cancelled after 5 workdays.
Orders should arrive within 2-7 workdays after we have received payment, but may vary depending on the destination. Patta is NOT responsible for any delays of your package during delivery, Patta has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.
REFUNDS & EXCHANGES
Customers can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Patta reserves the right to charge a restocking fee of €5,00 off refunds when merchandise is returned without prior written communication and agreement. Both the returned item(s) and the packaging has to be in unused as new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise.
In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer.
Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €5,00.