RETURNS

What is your online return policy?

If you’re not happy with your purchase, you can return your product(s) within 14 days of receiving the order. For more guidelines regarding returns please visit our Refund Policy page.

How do I return an item?

Please visit https://patta.returnista.com/en and follow the steps to request your return to Patta. You can return an item to us within 14 days after receiving the order. Returning something to Patta is at your own expense. After processing your return, we’ll refund the money. Both the returned item(s) and the packaging must be in unused and new condition. If the product packaging is damaged we will charge a fee of 15% of the value of the merchandise. After we’ve received your return, the exchange item or refund will be processed within 10 working days. For more information regarding returns see our refund policy page.

How long will it take before I get a refund?

Returns are generally processed within 10 business days after arrival. As soon as your return has been processed you’ll receive an email notification.

What is the return address?

Please visit https://patta.returnista.com/en and follow the steps to request your return to Patta. Our return address is automatically shown on your delivery note. Please make sure to send your return back to the address that your order has been shipped from. 

Can you confirm you’ve received my return?

We aim to process returns within 10 business days of receiving them. You will be notified via email once the return is processed. 

We suggest you make a note of the tracking number of your return shipment. This will allow you to track your parcel at every stage of delivery, including arrival. 

Should you have any queries about your return, please feel free to contact our Customer Service team at info@patta.nl.

Can I exchange my order?

It's not possible to request an exchange for your order. You can follow the steps on https://patta.returnista.com/en to return your product for a refund. After this you can purchase the wanted item, or correct size. If you have any doubts regarding sizing please contact our size guide, or contact our customer service for assistance on info@patta.nl. 

SHIPPING

Which carriers do you use for shipping?

All orders will be shipped via UPS, or Budbee (The Netherlands only).

How much does shipping cost?

Your shipping will be calculated according to the size of the order you’re placing, the destination it needs to be shipped to and the carrier of your choosing. The shipping costs vary, please check your shipping cost at checkout. For more information regarding shipping please visit our shipping page.

How long does shipping take?

PLEASE NOTE: the following information regarding the shipping times only accounts for the time it takes the carrier to deliver your parcel with the service you have chosen. This does NOT include the time that we need to process your order to get it shipped out. We always try to ship out your order the same or the next business day. When we have exclusive/collab launches, we may need more time to process all the incoming orders.

Budbee (The Netherlands only)

Budbee shows estimated delivery times within the app you can download. They will differ per parcel and region. You will receive updates and notifications when the package is ready to be delivered to you. Download the app here.

UPS Standard (EU only)

Fast, reliable service for less urgent shipments. An ideal choice when speed needs to be balanced with economy. Day-specific delivery estimates let you plan delivery dates. Convenient door-to-door service

Expected arrival:
Netherlands, Belgium and Luxembourg: Next business day 
Nordics and Italy: 2 business days
Europe: 3+ business days
For more info please visit: https://www.ups.com/nl/en/shipping/international/services/standard.pag

UPS Express Saver

Fast and economical delivery worldwide. An economical alternative to our Express service for fast delivery

Expected arrival:
Europe: Next business day
The United States and Canada: 2 business days
Asia: 3 business days
For more info visit: https://www.ups.com/nl/en/shipping/international/services/express-saver.page

UPS Express

Express international shipping to destinations worldwide. In-house customs clearance provided. Includes up to three delivery attempts

Expected arrival:
Europe: Next business day, as early as 10:30 A.M.
United Arab Emirates and the Middle East: 2 business days, as early as 10:30 A.M.
North America, Australia and Asia: 3+ business days, as early as 10:30 A.M.

Do you ship to BFPO or PO Box addresses?

No, we do not ship to BFPO or PO Box addresses. 

To which countries do you ship?

We ship to almost all countries worldwide. Please check in our checkout page if we’re able to deliver at your requested address.

Where is my order?

If your order has been dispatched you’ve received a shipping email with your tracking number. Please track your shipment at your chosen carrier from here:  

UPS

With your tracking number you can track your parcel on www.ups.com

Budbee

To track your Budbee order, you can download the Budbee app.

Do I pay customs & import charges if I live outside the EU?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and we can’t calculate these costs upfront, as customs policies and import duties vary widely. You can get in touch with your local customs office for current charges before you order, so you won't be surprised by the extra costs that will be added. 

Customers take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will be deducted from your refund if you do not accept these charges.

What if I'm not home when my parcel gets delivered?

UPS

If you’re not at home at the time of delivery, UPS will do another delivery attempt the next business day, or will directly deliver your parcel to a UPS Access Point near you. The carrier will leave a note. This note will inform you of the second delivery attempt or at which UPS Access Point you will be able to pick up your parcel.

Budbee

To change a Budbee delivery method, download the Budbee app here. Via the app you can track your parcel live. 

Can someone else sign for my shipment?

Yes, someone other than the addressee can sign for your shipment. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery. 

How do I know if my item has been dispatched?

As soon as your order has been dispatched you’ll receive a shipping email. This email will contain your tracking number, so you can track your parcel. 

ORDERS

Can I change or cancel my order?

After completing your order it’s not possible to change or cancel your order. Our fulfillment center processes orders instantly and we are not able to interfere in this process. 

If there is an emergency, please contact us directly by calling us during opening hours: +31(0)20 331 8571 or send us an email to info@patta.nl, so our customer service team can help you. 

What is the status of my order?

If you have a tracking number of a Patta order, please track the parcel here:

For UPS: https://www.ups.com/nl/nl/services/tracking.page 

For Budbee tracking, please download their app: https://budbee.com/en/app-info/ 

If you haven’t received a tracking number yet, please contact our customer service at info@patta.nl 

Can I get my VAT back when I am ordering from a non-EU country? 

For customers ordering outside the EU it is not possible to get a refund or deduction of any VAT at Patta. 

Where can I find more information on a product?

All our products in our webstore are provided with an extensive product description of the product. Please scroll down on the product page to find the product description and size guide.

There is a problem with the order I received.

If you have a problem with the order that you received, for instance, you have received a wrong item or the item has a defect. Please contact our customer service team by sending a message with detailed pictures of the problem that you’re facing. Our customer service team will get in touch with you as soon as possible to find a suitable solution for you.

Can I use an alternative shipping address?

For orders placed online we provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address or to verify details with our customers before shipping to a different address.

Can I change my shipping address after placing an order? 

If you have made a mistake with your shipping details please contact our Customer Services team immediately via email, telephone or Live Chat and we will  resolve the issue. Please contact us on info@patta.nl or +31(0)20 331 8571

Please note, due to the speed at our fulfillment center, we can’t make guarantees to change addresses prior to shipping. As soon as your order has been locked for processing at our fulfillment center we are unable to alter the shipping address.

How do I know if my order was successful?

You’ll receive a confirmation email as soon as your order has been placed and is being processed. You will receive a further dispatch confirmation email once your order has been picked, packed and is ready to be dispatched. 

If any other issues occur, our customer service team will get in touch with you to let you know what’s going on. 

PRODUCT INFORMATION

Will you restock this item?

Most of our products are available in limited quantities and we generally don’t restock any products. However we do restock our Basic Collection. Basics will be restocked every other collection. Sign up to our newsletter or socials to stay updated on restocks. 

If we do restock a product on a special occasion we announce this through our social media channels. You can find us on https://www.instagram.com/patta_nl & https://www.facebook.com/patta.nl

Sizing Information

We understand the importance of purchasing the correct size when ordering online which is why all Patta products have detailed sizing information within their product descriptions. Please check the size guide button on the product page for more detailed sizing info on garments.

If you need any additional assistance with the sizing of specific products please contact our Customer Service team and they will be more than happy to assist you. You can contact us via info@patta.nl / +31(0)20 331 8571.

PAYMENT

How can I pay in the Patta webstore?

At the patta webstore you can pay with: Ideal, Paypal & Credit Card. You can also use Klarna to buy now and pay later.

The item I purchased is now on sale, can I get the difference refunded?

As soon as an item you purchased goes on sale online, the difference can’t be refunded to you.