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Terugbetalingsbeleid

RETURNS

If for any reason you are not happy with your purchase, you may return your order within 14 days of receiving the order. We offer a refund service provided the following guidelines are abided by:

  • All returns must be sent back to Patta within 14 days of delivery. 
  • All products must be returned in their original packaging, with the hang tag still attached and in new and unworn condition.
  • All returns must be accompanied with the delivery note, otherwise, we cannot process the returned item(s).
  • All footwear returned needs to be shipped double boxed. Do not write directly or place stickers on the shoebox. 
  • Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
  • Additional non-returnable items:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items
  • There are certain situations where only partial refunds are granted (if applicable)
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 14 days after delivery

Return Instructions:

  • Request your return on: https://patta.returnista.com
  • Print your return label provided on Returnista.
  • Drop-off your return parcel at a reliable courier service. Shipping costs will not be covered by Patta.
  • Use tracked and insured postage to ensure the safe arrival of the package. We cannot take responsibility for damaged or lost items. Always keep proof of postage. 
     

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Returns are processed within 10 business days after arrival. 
  • Return shipping costs will not be refunded.
  • Returns can only be refunded, we will credit the card used for the purchase of the initial order. In the case of a Paypal transaction, the payment will be refunded to the Paypal address used for the initial order. Paypal transactions are refunded the next day. iDeal can take two to three business days. Refunds for payments made via Credit Cards can sometimes take up to 30 days or less.
  • All products that are bought on sale or at a discounted price will be refunded in full via store credit. This store credit can then be used in store or on our website. We are unable to process sale returns to the original payment method. This is in accordance with Dutch consumer rights. 
  • Please do not send your purchase back to the manufacturer.

LATE OR MISSING REFUNDS

  • If you haven’t received a refund within 10 days, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@patta.nl.

RAFFLE PRODUCTS

You can find the Patta raffles via the following link: https://www.patta.nl/fr/pages/raffles 

  • All products purchased through raffles are final and non-refundable.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We advise you to use a trackable shipping service, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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