You can return an item to us within 14 days after receiving the order. Returning something to us is at your own expense. We will either exchange the item(s) and send it to you for free or refund the money. Both the returned item(s) and the packaging must be in unused and new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. After we received your return the exchange item or refund will be processed within 10 working days.